Frequently Asked Questions

"Paddock Pro has the best customer support around. You always get a live person on the phone that can answer your question or figure out your problem."

 

Lori Piedra, Golden Eagle Farm

 

How much does Paddock Pro cost?

$1/horse/month ($50 minimum). So, if you care for 25 horses, Paddock Pro will cost you $50/month. If you care for 75, it will cost $75/month. This includes access from anywhere in the world (including smart phones, ipads, any computer), first-class customer service, daily backups, and upgrades. And, your first month is free!

Do I need special hardware or software to use Paddock Pro?

NO. Any computer, laptop, netbook or smart phone with internet access can be used with Paddock Pro. Paddock Pro is Apple friendly so bring your Mac. Paddock Pro also works well with Quickbooks and other accounting software products.

Will my data be secure?

YES. Our servers are hosted in a fully SAS 70 compliant data center. This means your data is always backed up, always available, and accessible only to you.

Isn't it safer to have my data on my own computer?

NO. Our servers have redundant power supplies and are locked in a 24hr secured, temperature controlled facility. Your data is backed up automatically to a separate physical machine every day.

Can I access Paddock Pro anywhere?

YES. Paddock Pro is accessible from almost anywhere. Think of it this way, anywhere you can get internet access you can connect to Paddock Pro. Access your secure horse farm information using any computer or internet device from home, while at a yearling sale, from a remote area of the farm, or from the farm office.

How often do I have to backup and save my data?

NEVER. All of your data is automatically backed up, saved and secured in a separate location. Your information is no longer subject to the whims of your office network or your local power company.

Do I have to download new versions or modules?

NO. With Paddock Pro, no downloads are ever needed. System enhancements are immediately available the next time you log in. Paddock Pro customers receive notice of improvements or changes to the system via email and can immediately benefit from the improvements.

What kind of customer support and service do you provide?

THE BEST. Paddock Pro customers enjoy responsive phone and email support. We want our customers to get the most out of Paddock Pro and keep in frequent contact to ensure your satisfaction with our services.

Can Paddock Pro help me collect from my customers?

YES. Paddock Pro has the option for your customers to log in to a separate, secure environment where they can manage their accounts and pay their bills online. This will help expedite payment and simplify collections. Your customers will be able to pay you directly using electronic checks or by credit card.

I'm in over my head, can Paddock Pro help me with my office work?

YES. Paddock Pro is an efficiency tool. Using Paddock Pro will help you save time in the office. We also provide a Back Office service where we keep your system up-to-date for you so you can spend more time with your horses.

I'm not comfortable with computers, is Paddock Pro hard to learn?

NO. With hands-on customers service, and an intuitive interface, our customers learn our system quickly. We also provide Back Office service where you can email or fax us your updates and we will keep your system running for you.